The purchase conditions apply when purchasing via the online shop visionofhome.se.
When purchasing in our store, some other terms and conditions apply.

1. General Terms

1.1 Age

To buy a product in the Vision of Home online store you must be 18 years or older.

1.2 Buy

Purchase agreements will be reached as you receive an order confirmation by e-mail after you have placed an order and completed payment or have passed an approved credit check in the online store's cash register.

1.3 Incorrect information

We reserve the right to retrospectively correct any incorrect information regarding price and delivery time.

1.4 Printing errors

We reserve for any "printing errors" in product information and catalogs and because product images do not always accurately reflect the true appearance of the products. How the color in images is reproduced may depend on the type of display you have and what settings it has.

1.5 Force Majeure

We reserve the right to invoke Force Majeure in situations where this is applicable.

2. Prices

The prices include VAT by 25 percent. We reserve the right to adjust prices in relation to changes in currency, tax, fees or the like. These price adjustments are regulated immediately as we consider it to be justified. We also reserve for any incorrect prices due to, for example, "printing error" or human factor.

3. Delivery

3.1 Collect the goods yourself

You can always choose to pick up the goods at our pick-up store in connection with the store Sävvägen 6 in Kristianstad. As soon as your goods are ready for pickup, we will contact you via e-mail, SMS or phone.

3.2 Delivery

Smaller items (shorter than 1.5 m and lighter than 20 kg) are sent as packages or letters with DHL or PostNord and can be picked up at the nearest delivery point after you have received notification. If you have entered a mobile phone number, the notification will be sent as an SMS or e-mail, otherwise you will receive a letter sent to you when the package arrives at the delivery point.

Larger items are delivered with our own cars, PostNord or DHL directly to your adress. If, at the time of purchase, you have chosen the option "Shipping within Sweden" the shipment is delivered to the lstreet or staircase door, provided that the truck can get there. Installation, unpacking and removal of packaging are not included.

The delivery is announced to any of the phone numbers you have entered, timed and delivered to you on weekdays at. 8-16. In some places, the delivery time is more flexible and you can get more information about this when the freight company contacts you.

When delivering certain goods, delivery can be made directly from the manufacturer to your adress, otherwise than above. If so, you will be notified in advance.

3.3 The buyer's responsibility for delivery

Important
Please note that it is the buyer's responsibility to ensure and check the passability in advance, that the ordered goods can be delivered into the home or premises as it was intended for the buyer. Be sure to check door openings, stairwells, elevators so that passage can be made all the way from the street. The seller is not responsible for goods that can be too large, too long, or too heavy, so that delivery to the customer's home / property can not take place.

3.4 Delivery cost 

Within Sweden

Always free shipping within Sweden with order value over 500: - when shopping at regular price. For promotions and other offers shipping may apply. 

Within EU

Shipping rates and supplements and delivery times within Europe

• Denmark: from 500 SEK / Delivery time 1-2 days
• Holland and Germany: from € 50 / Delivery time 5-7 days
• Ireland: from € 50 / Delivery time 2-5 days
• Norway: from SEK 500: - (+160: - NOK duty) / Delivery time 5-7 days
• All other countries: from € 50 / Delivery time 3-10 days

We ship to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, England. The above shipping rates apply when purchasing smaller interior items that are sent by parcel. Larger furniture comes with pallet and the price is presented at the checkout. We reserve the right for miscalculation regarding volume and freightprice and we will contact you of extra charges if the price changes significantly.

Customs and VAT within and outside the EU

If you order from another EU country, you do not have to pay any additional duty and VAT, as EU countries are exempt from duty under the rules on free movement of goods within the EU. VAT and duties already paid in Sweden according to Swedish taxes and duties, therefore you do not have to pay it again.

If, on the other hand, you order from a country outside the EU, the goods may be retained in customs and local taxes and fees may be added which we cannot be held responsible for. Be aware that this can significantly delay the transportation of your package or transportation. If your package gets stuck in customs, you should contact the shipping company as soon as possible. When you get your package delivered to a country outside the EU, we deduct Swedish VAT before we finish the order. You are responsible for the customs duty on orders outside the EU. For calculating customs duties in each country, visit the website of your country's customs authority.

3.5 Fee for unresolved shipment or failed delivery attempt

All consignments are pre-ordered in delivery confirmation via e-mail from Vision of Home and be notified via SMS, letter, telephone or e-mail from the shipping company. For all shipments (except letters), information is attached in e-mail notification that allows tracking of the shipment. If you have not received a notification from the freight company within one week after you have received the delivery confirmation by e-mail, please contact us to avoid the shipment being returned.

In cases where letters, parcels or pallets / larger parcels are returned to the Vision of Home by the freight company because the purchaser / recipient 1) did not release parcels from the delivery point; 2) has not been available on the stated telephone number for notification; 3) refused to receive the delivery; or 4) stated incorrect name, address or contact information; or 5) if the customer delay the delivery more than 4 days, Vision of Home will charge the client a fee. For letters and packages, the fee is SEK 300 incl. VAT and for pallet / larger packages to SEK 600 incl. VAT. The fee is charged to cover Vision of Homes cost for the return shipping and return administration and is charged either via invoice or by deducting the fee amount from the order sum that is refunded after the return has arrived at Vision of Home.

In cases where PostNord, DHL or Vision of Home have agreed with the recipient of the day and time for delivery but this is not in place at the time of delivery, an additional fee for a new delivery attempt may apply.

4. Delivery time

The delivery time is stated on the respective product's page. All delivery times are approximate and refer to the time from when we received and registered your order until the shipment is sent from our warehouse. The delivery time from us to you is normally 3-5 working days for stock items. The deliverytime may vary due to season, suppliers material availability, stock availability et cetera which we reserve for.

When purchasing order items, we will provide approximate delivery time on the article page. You can contact us at info@visionofhome.se if you want information about your order's delivery time.

5. Payment

5.1 Payment options

Customers from EU countires we offer payment option by debit- and credit card. 

Customer from Sweden we offer several different payment options so that you as a customer can choose the way that suits you best. In the online store you can choose between paying by debit / credit card, invoice payment or partial payment with or without interest depending on the installment period. In the shop in Kristianstad you can pay by credit / debit card or partial payment with or without interest. You can also pay via Swedish bankgiro 313-7429 - enter your order number as reference for the payment. Contact us if you have any questions about the different payment methods.

5.2 Payment by bank and credit card

With us, you make fast, simple and secure payments with bank and credit cards such as Visa and Mastercard. We think it is important that you feel safe when buying from us and therefore cooperate with PayEx, which is one of the Nordic countries' leading payment companies when buying via the Internet. All information relating to your payment is encrypted with SSL (Secure Sockets Layer) upon transfer to PayEx and your card details are neither registered nor stored by Vision of Home.

5.3 Pay by invoice and partial payment

For Swedish, Finish and Norwegian customers you may choose safe and secure invoice payment in cooperation with SVEA Ekonomi AB. You can also choose to split the payment (only for private Swedish customers).

6. Right of withdrawal

You usually have 14 days right of withdrawal on goods you bought in the online store, in accordance with the distance and home sales law. The law applies to goods that cost over 400 SEK / 50 EUR. This means that you have the right to return an item if you inform us within 14 days of receiving it that you wish to use the right of withdrawal. You will get the entire purchase price back, but the delivery cost for the return is on your behalf. The returned item must be in as good condition, as when you received it, and should be returned with its original packaging. Please state your name and order number, as well as information on how to refund. Repayment is normally carried out within 1-5 working days, however, no later than 30 days after we have received and approved the return. Please note that any invoice must be paid even if you return the goods. Repayment of the order sum is made after approved return. Please contact us before returning an item.

When buying a product that is specially made or otherwise adapted specifically for you, the right of withdrawal does not apply. This can be, for example, a sofa in a specific fabric and color that is made just for you. The right of withdrawal also does not apply in full to specially ordered goods, ie goods with delivery time longer than two weeks. The right of withdrawal also does not apply to hygiene items, such as beds, bed top pads, duvets, pillows, bed linnen, mattress covers and similar products used for personal use.

Please note that the right of withdrawal does not apply to corporate customers.

7. Replacement of goods

In most cases, you can return one item and choose another one within 14 days of receiving the product. This is subject to the goods being unused, in whole original packaging and in undamaged condition. When replacing goods you are responsible for the return cost. Change court does not apply if the product is custom made or otherwise adapted to you, for example a sofa in a specific fabric and color. The exchange right does not apply to specially ordered goods, ie goods with delivery time longer than two weeks. If you want to change an item - contact us.

8. Complaints of goods

8.1 European Consumer Centers Network

According to the Consumer Purchase Act, you always have 36 months warranty in Sweden. Consumers who advertise in the EU have at least a right of complaint for 24 months from the date of delivery calculated. Complaints mean that you within a reasonable time from the time you discovered a fault with the product inform us of this.

You must be able to present a receipt for your purchase to make a complaint. 

The seller is only responsible for the error if it is original, that is, the error was in the product already when you received it. An original error does not have to appear immediately. If the error only occurs later, the consumer must be able to prove that the error has already existed at the time of delivery, that is, it is a so-called original error.

The seller cannot be held liable for an error due to neglect, abnormal use (misconduct), accident or similar circumstances.

We always check goods for any errors, as much as possible, before we deliver them to you. If it is anyway wrong with your product, please contact us as soon as possible. When we have received a valid claim, we will contact you to rectify the error or send any return codes / shipping note. When returning a complaint, we are of course responsible for the return cost.

Keep in mind that if you advertise a product that does not have an original error, you can have a responsibility for the cost of handling and the investigation.

8.2 Transport damage

Important: Be sure to check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be advertised with us, the damages must have been noted on the freight company's shipping note in connection with the receipt. If you were to discover hidden defects / transport damages after you opened the packaging / packaging - contact us as soon as possible but no later than 3 (three) days after you received the shipment.

8.3 Disputes

In the event of any dispute raised by the General Complaints Board, our policy is to follow the recommendations issued by the Board.

9. Guarantees

We have no general guarantee for the goods we sell. Some manufacturers offer extended warranties and, if applicable, you will find more information in the product description.

10. Privacy policy

Vision of Home safeguards your personal privacy and strives for a high level of data protection. In this privacy policy, we explain how we collect and use your personal information. Here we also describe your rights and how you can make them valid. It is important that you understand our privacy policy. For questions regarding our privacy policy, please contact us at info@visionofhome.se

Vision of Home Sweden AB, SWE corporate identity number 556756-8539, Sävvägen 6, 291 59 Kristianstad, is responsible for the personal data we process.

10.1 The personal data we store

Customer information such as name, address, e-mail address, telephone number, social security number (for credit purchases), order number, purchase information and payment information.

10.2 Application area

According to GDPR, personal data may only be collected for "special, explicit and legitimate purposes." The personal data may not be processed in a manner that is incompatible with these purposes. In addition, one must also have support in data protection regulation to handle personal data, such support is called a legal basis.

In order for us to legally process your personal data, one of the following reasons must be met:
• the processing is necessary for us to be able to fulfill our agreement with you,
• the treatment is necessary for us to be able to fulfill a legal obligation that we have (i.e., if we have a legal obligation to do something under another law),
• Treatment is necessary for legitimate interests of Vision of Home AB and that your interests of protection of your personal data do not weigh heavier (balance of interests) or
• in specific cases, after you have given your consent to that particular treatment.

In order for us to be able to provide our products to you, we need to process and manage your personal data. The following are examples of the purposes for which we treat your personal data and the legal basis for doing so.

10.3 Purpose of the data

We process your personal data in order to handle your order and purchase, to be able to deliver your products, manage your payment, for any credit reporting purposes, in order to help you with questions regarding your purchase and for marketing purposes. Legal basis - Completion of the purchase agreement. This collection of your personal data is required in order for us to be able to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we can therefore be forced to deny you the purchase. Storage period - Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints cases.

10.4 Purpose of legal obligations

Necessary management to fulfill the company's legal obligations according to legal requirements, court rulings or government decisions (eg the Accounting Act, the Money Laundering Act or the rules on product liability and product safety.
Legal basis - Legal obligation. This collection of your personal data is required by law. If the information is not provided, our legal obligation cannot be fulfilled and we are therefore forced to deny you the purchase.
Storage period - Until the purchase is completed (including delivery and payment) and as long as the law requires.

10.5 Purpose for customer service and complaints

Communication and answering of any questions to customer service (by telephone or in digital channels, including social media).
Investigation of possible complaints and complaints cases.
Legal basis - legitimate interest. The treatment is necessary to satisfy our and your legitimate interest in managing customer service and complaints.
Storage period - Until the customer service matter is completed.

10.6 Data collection

The information we have about you is the one that you provide to us at the time of purchase. We also collect information through our websites using so-called "cookies" that collect information on and from your browser. According to the Electronic Communications Act, anyone who visits a website must be informed about the use of cookies. When you visit our website, cookies are saved on your computer. These are used, among other things, to keep track of which goods you put in the shopping basket and if you do not have cookies enabled in your browser, you will not be able to make a purchase. However, if you have disabled cookies, you will still be able to browse our site.

10.7 How long will the data be saved

We never save personal data longer than they are needed for each purpose. See more about the specific storage periods under each purpose.

10.8 To whom can the information be disclosed?

In cases where it is necessary for us to be able to offer our products, we share your personal information with companies that are so-called. personal information assistants for us. A personal data assistant is a company that processes the information on our behalf and according to our instructions, for example. regarding transport, payment solutions, and IT services. When your personal information is shared with personal data assistants, it is done only for purposes that are consistent with the purposes for which we have collected the information. We can also provide information to authorities and emergency services if necessary.

We also share your personal information with certain companies that are independently responsible for personal data. The fact that the company is independently responsible for personal data means that it is not we who control how information submitted to the company is to be treated. Independent data controllers that we share your information with are government agencies, logistics companies and companies that offer payment solutions.

10.9 Where do we treat your information?

We always strive to ensure that your personal information is processed within the EU / EEA and that all our own IT systems are located in the EU / EEA.

10.10 Rights

Right to access - You have the right to receive information free of charge about which personal data we process (a so-called registry extract). Requests for such extracts must be made in writing and must be signed by you. Please specify the categories of information you want to access. If for some reason we cannot fulfill your wishes, we will provide a justification for you.

Right to correction - You can request that your personal data be corrected if the information is incorrect. Within the scope of the stated purpose, you also have the right to supplement any incomplete personal data.

Right to erasure - We save your customer information for 36 months after you have received your delivery in order to fulfill our bond regarding warranty. Then they are anonymous except when we are required by law to save them for a long time (for example, according to the Accounting Act).

Right to limitation of treatment - For example, if you believe that the personal data is incorrect and has requested correction. In these cases, you can request that our personal data be limited while the accuracy of the personal data is investigated.

Right to objection - You have the right to object to the processing of your personal data that we do with the support of balance of interests. In that case, you need to specify which treatment you object to. If your personal data is processed for direct marketing, you always have the right to object to the treatment at any time.